Rapid Assessment System
In order to give people easy access to the affairs of administration and for the redressal of their grievances, government of Jammu and Kashmir has reviewed recently RAS feedback on online services and has decided to take note of public opinion
Recently the Chief Secretary made an appeal to the public to share feedback in large numbers and strengthen the participatory model of governance. He chaired a meeting with the concerned Administrative Secretaries to review the implementation of the Rapid Assessment System (RAS) in Jammu and Kashmir and the nature of feedback being received.
209 online services of 29 departments have been taken up for integration with the Rapid Assessment System (RAS) which provides for automated reach out to citizens seeking feedback on the quality of services availed by them.
It was informed that the ‘Domicile Certificate’ service of the Revenue Department has received the maximum feedback/ response with 73% of users rating the quality of service delivery as “Good”, 9% as average and 18% as bad. Moreover, 92% of applicants for ‘Marriage Certificate’ through the Revenue Department also voted their experience as “Good” while 8% of users voted as bad. The Power Development Department is processing the online bill payments through the android application of the Department; third-party payment applications; and the departmental website. These services are receiving appreciation from the public as is reflected from RAS approval readings of 92%, 86% and 92% respectively. The Department’s service for ‘Approval for diesel generator set installation’ received a 100% ‘Good’ rating.
