Recently the Chief Secretary of Jammu and Kashmir said that there are opportunities in the digital arena for implementing artificial intelligence-based technologies for further improvement in governance and increasing accountability of departments and their respective officers while ensuring transparency and efficiency in departments. He said that AI technologies can help identify poor-performing human resources and rationalise government resources in a scientific manner.
He called upon the IT Department to further improve online systems to facilitate accountability of officers and track inaction and failure on part of respective officers/officials. He also called for a campaign to sensitize all government officials about the online ‘Government to Citizen Services’ and their associated timelines.
He asked the department to ensure that the Auto Appeal System is publicised and a definite timeline is fixed for each of the 210 online citizen services for general awareness and understanding of all the stakeholders.
The departments whose services have been given the auto appeal feature today include Agriculture, Labour & Employment, Food Civil Supplies & Consumer Affairs, Revenue and Finance. The measures taken by the Jammu and Kashmir administration have ensured accountability and transparency to a great extent, thereby making Jammu and Kashmir a leader in the country, as remarked by the Chief Secretary.