People friendly initiatives
In order to make people-friendly initiatives a success, the government of Jammu and Kashmir is reviewing the online services being provided to the common man.
Recently the Chief Secretary reviewed the functioning of the IT department and decided to get feedback about all the online services which are being provided to the common people so that they do not have to go to the government offices.
He underscored the need for quality assessment of all the 1033 services offered by the government to its citizens. He directed the CEO, JaKeGA to complete the task within a week including more than 900 services offered on the Mobile Dost application. He observed that while the volume of services has increased exponentially, it is important to address the issue of user experience. He maintained that the administration is not into the race of just increasing numbers but bringing governance at the doorsteps of people in true sense. He stressed on integrating all the relevant services with the PSGA Auto-appeal system so that any delay made beyond specified deadlines are auto-escalated. He directed messages to applicants indicating expected timelines for completion of service. He instructed them to integrate all the relevant services on e-unnat portal with RAS and Digi-locker so that the certificates can be easily accessed and feedback is obtained on a regular basis. Moreover it was directed to integrate services with e-TAAL portal of NIC for real-time updation of transaction data to assess e-service delivery penetration in the UT. He called for creation of a UT Dashboard for monitoring performance of all the Departments in delivery of services as per the set timelines.