Impact of transparency
Common people in Jammu and Kashmir have got a lot of relief as the government has adopted e-governance making the corruption almost impossible.
Recently National e-services Delivery Assessment (NeSDA) driven by a ‘citizens-first’ approach and a steadfast commitment to empowering the public, this digital transformation represents a significant stride towards a governance system that is transparent, accountable, and highly efficient.
Under the Digital J & K programme launched in mission mode last year, the number of online services has increased exponentially from 35 services in 2019 to 1028 services as on date. The remarkable digital journey of J&K and the resultant transformation from a laggard status in e-governance to a leading position in such a short span of time is unprecedented.
This has brought about a paradigm shift resulting in increased transparency, accountability and efficiency at all levels. There has been a palpable reduction in corruption and increase in citizen satisfaction which is being regularly monitored through a citizen feedback mechanism. Over 61 lakh messages have been rented to the citizens for the feedback assessment with 86% approval rating, Similarly 73 services have been integrated with Digilocker.
The seriousness of the Government’s resolve can be gauged from the fact that the Public Services Guarantee Act (PSGA), 2011 has been amended to bring online services under its ambit. Around 300 services have been brought under the auto-escalation mechanism for ensuring time bound delivery of services and penalties for delays in service delivery.