GOVERNMENT IS LISTENING
New LG Manoj Sinha has tried to convey to the people of Jammu and Kashmir that he will listen to their complaints and also take action against the official’s response for any callous behavior or inaction.
He recently in a press conference launched a new portal for the complaints and said that this mechanism would be available for the people of Jammu and Kashmir in all the districts in the coming months.
Under this system, people can file complaints and get updates about the status of their complaints round the clock. Locals can also submit their grievances through a call centre that will be established across every district.
The grievance system is being launched on a pilot basis initially in Jammu and Reasi districts of Jammu and Srinagar district of the Kashmir region. The initiative will be expanded in the remaining districts by October 2.
The new grievance redress mechanism will replace the government’s current portal which was launched in 2018 as now it has teeth and common people get the messages back about the fate of their complaints.
The initiative has been launched at a time when only 2G cellular Internet services are functional across the UT except two districts. Common people are now waiting how the administration along with police will respond to their complaints.
They would be watching keenly what would be the action taken against the senior bureaucrats and police officers if the Lieutenant Governor will find them guilty in their conduct.