Crescent Kashmir

Redressal System

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In a recent public grievance hearing LG Manoj Sinha managed to redress many grievances on spot and asked his officers to be very sensitive to the problems of the people and ordered them to redress such grievances on the spot.

In one of the grievances from a Srinagar resident regarding the allotment of shops by SMC, he directed the Commissioner SMC to resolve the issue, fix responsibility for the unnecessary delay, and take appropriate action against erring officials.

He directed the DC to ensure that there are no illegal power connections in the said village which could be one of the reasons for overload and low voltage.

While enquiring about the action taken report on the grievances put forth in the previous LG’s Mulaqaat, he was apprised of the same by the respective DCs.

He expressed satisfaction at the high rate of disposal of District-wise and department-wise grievances.

The grievance redressal mechanism of JKIGRAMS and making the governance system truly accountable, responsive, and vibrant, the UT Government had started the unique initiative of LG’s Mulaqaat in March this year, which provides feedback directly from the applicants on the resolution of public grievances and also gives them a platform to project their issues and concerns to the Lt Governor.

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