In order to provide prompt relief to the common people in Jammu and Kashmir by a responsive administration, the government has switched to no physical files in the offices.
With a vision to establish citizen-friendly and corruption-free governance, the JKGAD also launched the ‘Satark Nagrik App’ through which any ordinary citizen can lodge complaints with the Anti Corruption Bureau (ACB) online.
Giving a big push to the end-to-end digitization of services, J&K became the first UT to launch Rapid Assessment System (RAS). The RAS has a user-friendly digital feedback mechanism that enables citizens to provide effective feedback on the services provided to them; through SMS and weblink, thereby enhancing transparency and accountability.
The present administration of J&K is mainly focusing on ‘On-The-Spot’ grievance redressal, instantaneous delivery of goods and services to the masses, and ‘On-The-Ground’ speedy execution of People-Centric projects, which is being observed through the exceptional development works and projects that are currently going on across the Union territory.
On the directions of the Lieutenant Governor, Jammu and Kashmir administration completely transitioned to e-Office putting an end to the practice of 150 years old ‘Darbar Move’, under which the Civil Secretariat and other ‘move offices’ function six months each in Srinagar and Jammu. The decision saved Rs 400 crores annually.