J&K administration has been trying its best to make itself responsive to the public needs. In order to provide better governance it is trying to bring the governance on the doorstep of every citizen.
The J & K administration is trying to lay a solid foundation for a society full of self-dignity, self-respect, and prosperity. Working in this direction
In the last 16 months, has tried to establish a new transparent, accountable, people-centric governance system. Efforts have been made through active programs towards the empowerment of the general public and there has been a lot of response from common people.
Recently Lieutenant Governor Manoj Sinha launched Integrated Grievances Redressal and Monitoring System (JKIGRAMS) to create an interface with the public and focus on governance issues in the Union Territory. “It is a step towards gaining peoples’ trust. JK-IGRAMS will be an effective grievance redressal mechanism, which is the life and blood of any good governance system.
According to official figures, 1,38,959 grievances have been registered since September 2020 and have been fully integrated with the Government of India’s CPIGRAMS.
The overall disposal rate is 97 %. The disposal rate of Grievances increased from 52 % to 97 % since the inception of the LGs Mulaqat program in October 2020. 11 Mulaqat programs have been held so far in which 226 cases have been heard by the LG and 157 cases stand resolved while the remaining are at advanced stages of resolution.