Crescent Kashmir

Public complaints

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There have been a lot of complaints from the public to the J&K administration in the past few years. The administration is trying to redress their grievances by streamlining the administrative set up so that the common man gets access to the administration.

In this direction recently LG Manoj Sinha said that our grievance redress mechanism is more Resilient and Accountable. He said that Regular orientation of staff from concerned departments is being conducted by JK-IGRAMS, in order to make them more responsive to the public needs.

Recently he interacted with the applicants of Jammu Kashmir Integrated Grievance Redress and Monitoring System (JKIGRAMS) and addressed their grievances during “LG’s Mulaqaat”- Live Public Grievance Hearing programme, at the Civil Secretariat.

He gave on-spot directions for resolving the grievances of several applicants.

Emphasizing that administration being a service provider needs to develop, evolve and equip itself to fulfill people’s aspirations, he directed officials to ensure effective and efficient response mechanisms to serve people with total integrity, commitment and unflinching loyalty.

Our grievance redress mechanism today is more resilient and accountable. Citizens are in the centre of governance and their complaints are being handled in a fair, transparent and just manner. Regular orientation of staff from concerned departments is being conducted by JK-IGRAMS.

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